Residents can now submit e-bike safety concerns directly through the LCSO’s online traffic complaint form at this direct link. Complaints are reviewed by LCSO supervisors and routed to SROs for follow-up. The form allows residents to report the location, date and time, and nature of the activity, and to upload photos or video if available. Anonymous submissions are accepted by entering “Anonymous” in the name fields. 

When a complaint identifies a specific juvenile or home address, a SRO will attempt to make direct contact with the parent or guardian for a brief educational conversation — reviewing Virginia’s e-bike laws, providing e-bike safety resources, and ensuring that parents and guardians are aware of the community’s concern. 

“The School Resource Officers (SROs) have built strong relationships with young people and their families across this community,” Sheriff Chapman said. “Putting SROs on the front end of this issue — knocking on doors, talking to kids, connecting with parents — is exactly the kind of proactive, prevention-focused work they do best. We would rather have that conversation up front than after responding to a serious injury.” 

When a complaint describes recurring dangerous activity at a specific location and time — but the riders are unknown — the LCSO will increase its presence in that area to prevent unlawful activity and engage directly with riders to provide education and safety information. This approach will likely add more structure and accountability to the LCSO’s current practices. 

More information about Virginia’s e-bike laws and safety resources are available here. The LCSO also recently released a podcast on e-bike safety that is available on YouTube and other podcast apps.